Our company offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately.
RETURN POLICY
Returns on all items will be accepted for 15 days and a full refund to your credit card will be given for all merchandise returned in original saleable condition. Items returned without all original packing materials, law tags, etc. will not be accepted. OPENED PACKAGES OF SHEETS, PILLOWCASES, WALL BORDERS AND/OR ITEMS WHICH HAVE BEEN USED OR WASHED CANNOT BE RETURNED. Special orders of items that are not usually stocked, fabric, and all custom orders are not returnable.
YOU MUST CALL 425-335-0614 or Email (sales@beddingandbathoutlet.com) FOR "RETURN AUTHORIZATION" BEFORE RETURNING ANY MERCHANDISE. MERCHANDISE RETURNED WITHOUT A PROPER "RETURN AUTHORIZATION” WILL BE REFUSED OR RETURNED TO YOU AND NO CREDIT WILL BE GIVEN. Items, which have been authorized for return, must be returned within 5 days of authorization.
SHIPPING CHARGES (including return shipping charges) ARE NOT REFUNDABLE.
We will gladly refund shipping charges on all defective merchandise.
All images represent our products to the best of our ability within the limits of the Internet and computer graphics. Unfortunately, individual computers reproduce color in vastly different spectrums; depending on video cards, monitor settings etc. In light of this we cannot guarantee that the image you see accurately portrays the actual product colors, texture or pattern. The customer will be responsible for all freight charges incurred in shipping and/or returning of products for this reason.
CANCELLATION POLICY:
CANCELLATION OF AN ORDER MUST BE BY PHONE ONLY DURING NORMAL BUSINESS HOURS (9:00 AM--5:00 PM Mon-Fri Pacific Standard Time) LISTED FREIGHT CHARGES WILL APPLY TO ALL ORDERS SHIPPED PRIOR TO OUR RECEIVING YOUR CANCELLATION NOTICE BY PHONE, AND E-MAIL. IF YOU REFUSE AN ORDER WHICH HAS BEEN SHIPPED TO YOU PRIOR TO OUR ACKNOWLEDGED RECEIPT OF YOUR CANCELLATION, YOU WILL BE RESPONSIBLE FOR BOTH THE FREIGHT CHARGES TO YOU AND THE RETURN FREIGHT CHARGES BACK TO US.